Signing up is easy! Simply create an account and enter your name, email, and password.

It’s free to join and you will automatically be signed up to receive emails with insider access to sales, promotions, and all of our newest drops.

If you currently have an account or email subscription with us - you’ve already been enrolled in our rewards program so you can kick back, sign in, and start earning Points!

Our rewards program is a redemption program that allows members to earn more perks the more they engage with us.

Members receive reward points for each purchase, which can then be redeemed towards the cost of future purchases. 

You also earn points for following us on social media, leaving product reviews, and are even gifted with bonus points on our birthday month!

In addition to earning points, members have the chance to earn free shipping and get exclusive access to coupons, launches, promotions, giveaways, and more.

* Our tiered loyalty program will be rolled out in early December, in time for you to redeem holiday gifts!

On the 1st of your birthday month we will send you an email to remind you that your birthday points are added to your account and valid through your birthday month.

Customers with joined before August 2024, contact us if you do not see your birthday points in your account.

We took care of that for you! All returning customer that entered an email address were automatically enrolled in our rewards program. The welcome and previously purchase points have already been added to your account and ready for you to use.

If you have had more than one customer account with us, please note that only one rewards account was created per person.

Yes, if you are a returning customer or previously signed up to our email, your 125 welcome points and previously purchase points have already been added to your account and ready for you to use.

If you have had more than one customer account with us, please note that only one rewards account was created per person.

Contact customer service by emailing cs@aptivawellbeing.com and our team will be happy to assist you with merging your accounts.

Absolutely not! Sign-up is 100% free, and it will never cost you anything to earn points. Create an account to get started.

Your points expire after 365 days. Redeemed points will expire after 30 days.

With a purchase of HK$350 and over after discount, complimentary delivery will automatically be applied at checkout.

The standard delivery fee HK$40 will be calculated for purchases under HK$350.

To redeem your reward, log into your account and choose the reward you wish to redeem, then click the "APPLY" button.

The redeemed amount will automatically be calculated for you when you checkout.

Each voucher is valid for 30days from the day you redeem.

You can redeem a maximum of HK$250 or 1500 points with Pay with Points. Or you can choose to redeem higher cash voucher amounts.  That’s the best part about being a rewards member!  You will always have an opportunity to earn more points by shopping with us, engaging with our brand and community online, and through seasonal sales.

Points and rewards and your VIP tier will expire if you fail to make at least 1 purchase every 12 months. If we ever decide to end the rewards program, your points and perks will expire with the program. We also reserve the right to terminate any person’s rewards membership if we believe you are reselling products, exploiting the program, making excessive returns, engaging in fraud, abuse of privileges, or inappropriate behavior that seeks to manipulate the rewards program, or for any other reason we deem necessary based on our sole discretion. If your account is terminated by you or us, or you opt out of the rewards program, you will lose any unused rewards as well as all points that have not been redeemed.