Privacy policy

Privacy Policy

This privacy policy applies to all users of the following websites: (www.aptivawellbeing.com);

This website is operated by Aptiva Wellbeing by Storeys Limited, HKSAR (hereinafter referred to as "the company" and "us").

Our Guarantee

We value your privacy and strive to maintain the confidentiality of your personal information. This privacy policy applies to all products and services we provide and explains how we can collect, use and disclose your personal information. This privacy policy is governed by the "Personal Data (Privacy) Ordinance" (Chapter 486 of the Laws of Hong Kong) (hereinafter referred to as the "Privacy Ordinance") and follows its relevant provisions.

What information do we collect?

The personal data we collect and store includes the following categories:

  • Name;

  • Contact information includes phone numbers, addresses, emails, etc.;

  • Browse the results, records and cumulative records of interactive content

  • Inquiries, suggestions, or opinions

  • Interests and preferences;

  • Computer operating system and online service provider's information;

  • Credit card number (if you have ordered our products).

How do we use this information?

We collect your personal information from different channels and save the information for the following purposes:

  • To send out information related to our products and services, events, competitions, promotions and projects;

  • Related marketing promotion with the company, its suppliers, business partners and other selected business names;

  • Marketing promotion in cooperation with other partners;

  • In order to make you have a tailor-made and enjoyable shopping experience when shopping through this website, and provide personalized marketing information, we will tailor the advertisements and content of the webpage;

  • To fulfil your requirements for our products and services, order processing and payment settlement;

  • Respond to your enquiry;

  • Membership registration, the provision of discounts and rewards;

  • Collect statistical data, perform analysis and provide anonymous reports to internal and external customers;

  • Conduct surveys related to customers, products or services;

  • Evaluate the further improvement of the quality of products and services; or

  • To achieve any purpose directly related to the above.

The provision of this personal information is entirely voluntary.

"Cookies"

We use "cookies" (cookies, a small amount of data that the website server sends to your computer browser when you enter a website and stores it in your computer hardware) to allow you to shop at www.aptivawellbeing.com more convenient. When you enter www.aptivawellbeing.com again, our "cookies" can identify you and make our services more personal. We will provide products and services more suitable for your needs based on your personal information.

Most browsers automatically accept "cookies". You can also choose not to accept "cookies" on the "preference" or "option" of your computer. If you choose not to accept "cookies", you will not be able to shop at www.aptivawellbeing.com, but you can still browse some pages of our website.

Member Profile

Members of www.aptivawellbeing.com can enjoy a number of patents, including member newsletters, special offers and convenient shopping. We will gradually add more member benefits in the future, including more personalized services, free product trials and other discounts.

Shopping Information

When you shop at www.aptivawellbeing.com, we need you to provide some information such as contact number, email, credit card information and delivery address, etc., so that we can process your order and notify you of the delivery condition of the ordered goods.

Promotions and Offers

We will organize some promotional and discount activities from time to time. We hope that you can provide your name, email address, regular mailing address, phone number and shopping preferences, etc., so that we can inform you of future promotions and discount activities.

Member Communication and Email Promotion

We will notify members of the latest news and special promotions by email. If you do not want to receive the relevant newsletter, please unsubscribe from my account at any time.

Third-Party Platforms

When you click on other website links and advertisements, you will enter a third party’s website or www.aptivawellbeing.com’s affiliate website. You will be protected by the privacy policy of that website, and we will not be responsible for any actions outside the scope of this website.

Security of Personal Data

The company makes all reasonable efforts to ensure that all personal data held by the company are stored in a safe and secure place and can only be accessed by authorized personnel or third-party service providers.

In addition, we do not allow unauthorized access to customer information. When you register for an account, we may contact you to verify that the information provided by the user is true.

Right to Access or Change of Personal Data

According to the privacy policy, you have the right to access and request correction of the personal data held by the company about you. If you have any questions about this privacy policy, or if you want to access or correct your personal information, you can send your request in writing to the following address:

APTIVA by Storeys Limited

2/F., Queens’ Centre, 60 Queen’s Road West, Wanchai, Hong Kong

In accordance with the privacy policy, the company reserves the right to charge you a reasonable fee for processing any request for access to or correction of personal data.

Data Sharing

All personal information you provide to us will be kept confidential and protected. However, we may provide relevant information to the following parties for the purpose of this privacy policy:

  • Our affiliates, related companies and other related companies;

  • Our suppliers and business partners;

  • Those who assist us in implementing this data privacy policy;

  • Those who cooperate with us to participate in this marketing plan;

  • Any agent, contractor or service provider who provides us with administration, order processing, payment settlement, credit reference, collection of arrears or other services for our operations;

  • Any person or company subject to a confidentiality agreement with us; and

  • Under applicable laws, we sincerely believe that we have the responsibility to disclose the information to the person.

We will summarize and analyze customer information, sales, browsing behaviour and related website information to provide our reliable wholesalers, but this information does not show personally identifiable information. At present, other than the above-mentioned, we will not sell, trade, hand over or rent your personal data to third parties. In the future, we may hand it over to a trusted third party, but you can also stop us from doing so by notice. In this case, we will not sell or disclose your personal information without your consent.

Your Approval

When you use the APTIVA Wellbeing online store, you agree to our collection and use of your personal information in accordance with the privacy policy described above. If there are any changes to our privacy policy, we will post them on the website as soon as possible so that you can know how we collect, use, and under what circumstances your information will be disclosed.

Other Issues

If you have any questions related to the above privacy policy, please email hello@aptivawellbeing.com.

The statement is available in Chinese (coming soon) and English. If there is any discrepancy or inconsistency between the Chinese and English versions of the statement, the English version shall prevail.


March 2023